Tucson Paws Team

At Paws n’ Critters, we are dedicated to quality service and the quality care of your loved ones. As animal lovers ourselves, we treat your pets and your home as if they are our own. Our goal is to give you the peace of mind that your home and loved ones are secure while you are away. Our commitment is to you and your pets and we strive in providing you the best customer service. We continually strive to strengthen our knowledge in the care of your pets with continuing education and certification.

Meet Our Team

Sandy Bates

Paws n’ Critters has been in business since 2009, serving the Greater Tucson area. All of our sitters come from various backgrounds, healthcare, corporate, insurance, business, caretakers and more. I am an Air Force Veteran, and have been a business owner for over 30 years. We all bring a passion for pets with us, that carries over in the care that you receive each and every time we take care of your pets.

Paws n’ Critters has over 600 active customers city-wide. We are still servicing some of our very first clients and have become very attached to all of our pets that we watch.

We believe in continuing education and certification and I have obtained my PetTech Instructor Certification in December of 2013, and have trained all staff for the certification of Pet CPR & First Aid. I have trained other pet professionals and customers for the same certification and they have found it an invaluable training program.

Paws n’ Critters is licensed, bonded and insured and accredited with the Better Business Bureau for your peace of mind.

All sitters have passed a background/criminal history check.

All sitters have completed their PetTech Certification in Pet CPR & First Aid.

Paws n’ Critters strives in providing excellent customer service and loving pet care!

Please read our Testimonials in the "Reviews" section of the website. We have also have many reviews on Yahoo, Google and Angie’s List. Please them out!


Brittany has been with Paws n’ Critters since inception and has been instrumental in the growth of the business. Her passion is pets and helping pets in many different capacities. She had volunteered at bird and animal wildlife rehabilitation center and the Humane Society in Tucson. Over time, she has learned a great deal about may different types of pets, domestic and exotic, including amphibians, reptiles, birds, skunks and owls too!

Brittany specializes in reptiles and exotic pet care. If you have a bird, iguana or snake, she’s your sitter!
Brittany services Dove Mountain, Casas Adobes, Oro Valley, Foothills and west area of Tucson.


Hi! I’m Heidi, a native of Tucson AZ. While growing up, our family always had pets. Dogs, Cats, Bunnies, and Hamsters. As I matured and married (36yrs.) we decided to have a family. I have 3 wonderful children, and as they grew up I wanted them to have a love for animals. So we added pets to our family right from the beginning. I decided, as a young mother to start a daycare for children. I loved and nurtured these children for 12yrs. Our pets where part of their lives as well.

As the years went on I found myself drifting from children to the older generation and caring for them as well as their pets. I felt that pets are just like children. We nurture them, teach them, love them, and care for them in their golden years, unconditionally. I know I instilled the love of pets in my children. They have had Dogs, Cats, Horses, Goats, and an array of Birds. This brings a huge amount of joy to me as I now watch my grandchildren learn to give the gift of love to their animals.

It’s a Circle of Life for me which would have never felt complete without our 4-legged family member’s! I look forward to meeting Yours!
Heidi services Saddlebrooke and Catalina areas

Hannah F

Hi, I’m Hannah! I’m a 4th grade teacher who absolutely adores animals. Animals have always been a big part of my life, and getting the opportunity to work with them is greatly fulfilling, alongside my teaching job. I have been with Paws and Critters since 2017, and am loving every year here. During my free time, I enjoy hiking, yoga, skating, and spending valuable time with my loved ones.

Growing up, my family and I cared for many animals, from birds to bunnies, to snakes and hamsters, as well as our family dogs. Now, I have a cat at home named Spooky, and want to expand my animal family in the future.

My passion for animals grows everyday, and I get that opportunity to share that love through Paws n’ Critters!
Hannah Services the Oro Valley and Northwest area of Tucson

Lois & Patty

Hello, we are Lois and Patty, a mother and daughter team! We live in Northwest Tucson and are originally from Minnesota. Patty works as a office administrator at a real estate company in town and Lois has worked as a school kitchen chef and has done home care and pet care over the years.

About two years ago, all four generations have moved in together, we are a close family and have two lovely large dogs, Rayna and Luna! We are huge dog lovers in our family and have cared for other pets over the years. Lois has done house sitting for family and friends over the years and all the dogs just love it when Lois comes over! They don’t want her to leave when she comes to take care of them!

We are excited to being part of the Paws n’ Critters team! We are looking forward to taking care of your fur babies at your home!
Lois & Patty services the Northwest side of Tucson!


Hi everyone, my name is Brandon and I was born in Tucson. I have an 9 year old daughter and my girlfriend works for Paws n’ Critters too! We have our beloved cat Spooky, some tarantulas, millipedes and my daughter’s goldfish. We all love animals in this household and truly can say, we even like the creepy critters! I am very motivated and always willing to do whatever it takes to get the job done correctly. I put my heart into my work and love to build relationships through positive communication, and adapting to each customers needs. I strive for excellence and will always put you and your pets first. I can’t wait to meet you and your pet!
Brandon services the Northwest side of town including Oro Valley!


I was born and raised in Philadelphia. Thirty five years ago I moved to Tucson after meeting my wife while touring radio stations KCEE/KWFM.

My background includes serving in the US NAVY as an air traffic controller for 4years. I am a Vietnam Vet. After serving in the Navy I worked at WFIL Radio in Philadelphia as a Broadcast Engineer for 18 years.

Growing up in Philadelphia my family always had a least 1 dog. I also owned a pair of cats that were brother and sister. I believe pets are a very important part of the family and can’t imagine not owning at least one.

Currently, my wife and I own two Boston Terriers who are very much a part of our family. I enjoy meeting different breeds of dogs and cats. Each one is unique in its own way.

I am happy to have the opportunity to meet you and to care for your pets while you are away from home. I look forward to meeting you soon.
Mort services the Northwest side of Tucson, including Dove Mountain and Continental Ranch

Sandra W & Hannah C, mother/daughter team

Sandra: I am ALMOST a native of Tucson. I have lived here in Tucson for 44 years, originally from California. I was a hairdresser for 10 years before starting a family. I dropped everything to be a stay at home mom and raise my three kids. Just recently, my youngest child graduated from high school and now with time on my hands and love in my heart, I look forward to caring for your furry family members as if they were mine.

Hannah currently works full time in the medical field, so by day she is caring for humans and by night caring to animals. In her free time, she enjoys cooking, baking and traveling.

Our family has two dogs and two cats that are SO SPOILED. My kids laugh at the fact that there are more pictures of the animals than them around the house. We look forward to giving double the love to your fur babies and we look forward to meeting you and them!
Sandra & Hannah services the Oro Valley areas.


Hi I’m Mackenzie. I have been a resident of Arizona my entire life. My family has been a loyal client with Paws n’ Critters since 2012 so I understand the importance of a trusted pet sitter. I have five years of experience taking care of pets including cats, dogs, snakes, and Guinea pigs. I am a lifelong animal lover who’s owned Boxers and Dobermans. I look forward to meeting and taking care of your pets!
Mackenzie services the Oro Valley areas.


Hi, my name is Sue and I’ve enjoyed working for Paws n’ Critters since the fall of 2012. I was instrumental into growing the east side of Tucson for the Paws business.

Dogs have always been a big part of my life. Mostly Labradors and Welsh Corgis. During my employment at Banner UMC, I was instrumental in the formation of the security dog program.

I was in insurance claims and a caregiver for over twenty years. I’ve enjoyed my time with Paws n’ Critters and look forward to many more years of taking care of your furry kids in my home!


Hi, my name is Pam, I’ve been working for Paws n’ Critters since spring of 2012 and have been in Tucson since 2007. I am originally from the East Coast. I have always loved animals and have worked with shelters here in Tucson & back East for many years.

I had been employed and am now volunteering at a well known shelter in town as a feline behavior specialist & adoption counselor.

I love all animals & I would love to come & take care of any & all of your animal needs.
Pam services the mid-town and University of Arizona areas.


Hi, I’m Julie, and I’ve lived in Tucson since 1966. I grew up in the countryside in Michigan, with all the dogs, cats, rabbits, horses, guinea pigs and turtles that my parents would allow.

Professionally, I worked in the area of finance and trust administration for over 40 years, developing strong relationships based on trust and confidentiality. And I’ve never had a trust client who didn’t have a pet! I currently live with two long-haired dachshunds, Shep and Squirt; a brother and sister duo that I call the Twins, and a big gray cat named La Rue.

During my lifetime (so far) I’ve lived with as many as seven dogs and a cat at one time, being partial to Great Danes, Weinie Dogs, and Russian Blues.

I look forward to loving your pets like my own until you return home!
Julie services the lower part of the Foothills, mid-town, U of A and downtown areas.


Hi, I’m Bridget and I live on an acre and a half of desert on the northeast side of Tucson. My husband and I have raised a large family of 8 children (only one left at home) . We enjoyed the numerous pets we’ve had over the years - including rabbits, dogs, cats, mice, chickens and even ferrets. I feel pets are such a wonderful experience to teach children responsibility, and of course they have provided so many family memories. They filled our family life with warmth and often humor, and sometimes challenges. I love being active and outside, and enjoy keeping in shape with our Labrador/Australian Shepherd mix "Echo" by taking long walks around our neighborhood in the Tanque Verde Valley. Raising a large family has given me many different experiences involving reliability in daily tasks, as well as dealing with the unexpected! I’m looking forward to meeting new people and helping out with their beloved pets.
Bridget services the East Side of Tucson.