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Tucson Paws Team

At Paws n’ Critters, we are dedicated to quality service and the quality care of your loved ones. As animal lovers ourselves, we treat your pets and your home as if they are our own. Our goal is to give you the peace of mind that your home and loved ones are secure while you are away. Our commitment is to you and your pets and we strive in providing you the best customer service. We continually strive to strengthen our knowledge in the care of your pets with continuing education and certification.

Meet Our Team


Sandy Bates

Paws n' Critters has been in business since 2009, serving the Greater Tucson area. All of our sitters come from various backgrounds, healthcare, corporate, insurance, business, caretakers and more. I am an Air Force Veteran, and have been a business owner for over 25 years. We all bring a passion for pets with us, that carries over in the care that you receive each and every time we take care of your pets.

Paws n' Critters has over 600 active customers city-wide. We are still servicing some of our very first clients and have become very attached to all of our pets that we watch.

We believe in continuing education and certification and I have obtained my PetTech Instructor Certification in December of 2013, and have trained all staff for the certification of Pet CPR & First Aid. I have trained other pet professionals and customers for the same certification and they have found it an invaluable training program.

Paws n' Critters is licensed, bonded and insured and accredited with the Better Business Bureau for your peace of mind.

All sitters have passed a background/criminal history check

All sitters have completed their PetTech Certification in Pet CPR & First Aid.

Paws n' Critters strives in providing excellent customer service and loving pet care!

Please read our Testimonials in the "Reviews" section of the website. We have also have many reviews on Yahoo, Google and Angie's List. Please them out!

Brittany Bates

Brittany has been with Paws n' Critters since inception and has been instrumental in the growth of the business. Her passion is pets and helping pets in many different capacities. She had volunteered at bird and animal wildlife rehabilitation center and the Humane Society in Tucson. Over time, she has learned a great deal about may different types of pets, domestic and exotic, including amphibians, reptiles, birds, skunks and owls too!

Brittany specializes in reptiles and exotic pet care. If you have a bird, iguana or snake, she's your sitter!

Brittany services Dove Mountain, Casas Adobes, Oro Valley, Foothills and west area of Tucson.

Heidi Pavone

Hi! I'm Heidi, a native of Tucson AZ. While growing up, our family always had pets. Dogs, Cats, Bunnies, and Hamsters. As I matured and married (36yrs.) we decided to have a family. I have 3 wonderful children, and as they grew up I wanted them to have a love for animals. So we added pets to our family right from the beginning. I decided, as a young mother to start a daycare for children. I loved and nurtured these children for 12yrs. Our pets where part of their lives as well. As the years went on I found myself drifting from children to the older generation and caring for them as well as their pets. I felt that pets are just like children. We nurture them, teach them, love them, and care for them in their golden years, unconditionally. I know I instilled the love of pets in my children. They have had Dogs, Cats, Horses, Goats, and an array of Birds. This brings a huge amount of joy to me as I now watch my grandchildren learn to give the gift of love to their animals. It's a Circle of Life for me which would have never felt complete without our 4-legged family member's! I look forward to meeting Yours!

Heidi services Saddlebrooke, Catalina and Oro Valley.

Hannah Flippo

Hi, I'm Hannah! I have completed my Bachelors of Science in Elementary Education and am a full time school teacher in the Vail School District. Until recently I was a full-time pet sitter. I now take care of pets on weekends and school breaks. I've been with Paws n' Critters since the Summer of 2017. I enjoy hiking, going to the gym, skating, and spending valuable time with my loved ones.

I have grown up with animals my entire life. I have had a parakeet, hamsters, bunny, and of course dogs. Now, I have a 4 yr old Chinese Star-Pei/Boxer mix, named Lucy, as well as a bunny named Oreo. I admire all types of animals, including reptiles and other exotic animals! My passion for animals grows everyday, and I get that opportunity to share that love through Paws n' Critters!

Hannah Services the Oro Valley and Northwest area of Tucson

Lois St.Aubin & Patty Swett

Hello, we are Lois and Patty, a mother and daughter team! We live in Northwest Tucson and are originally from Minnesota. Patty works as a office administrator at a real estate company in town and Lois has worked as a school kitchen chef and has done home care and pet care over the years.

About two years ago, all four generations have moved in together, we are a close family and have two lovely large dogs, Rayna and Luna! We are huge dog lovers in our family and have cared for other pets over the years. Lois has done house sitting for family and friends over the years and all the dogs just love it when Lois comes over! They don’t want her to leave when she comes to take care of them!

We are excited to being part of the Paws n’ Critters team! We are looking forward to taking care of your fur babies at your home!

Lois & Patty services the Northwest side of Tucson!

Donelle Mann

Hi, my name is Donelle Mann and I just moved back to Tucson after being in Florida for 8 years. I've been a massage therapist and a reiki healer for 26 years. I am currently a part time caregiver. I love animals and have a dog a 2 tortoises. I grew up with cats, rabbit, box turtles and hamsters. I've known Sandy Bates for 10 years and I'm excited to work for Paws n' Critters and taking care of your pets!

Donelle services the mid town of Tucson, Foothills, Casas Adobes and some parts of Oro Valley.

Karen Wendling

Hi there, my name is Karen. My husband and I have lived in beautiful Tucson for 32 years. My experience in management and running our family owned contracting business has taught me how to provide exceptional customer service. I have had the privilege of personally knowing Sandy Bates for over 30 years. I have been an owner of and pet sitter of numerous pets in my lifetime. We own dogs, cats, guinea pigs and fish. We have had a few wild animals and unusual pets such as a squirrel and a de-scented skunk! I have experience with horses, farms animals and various species of reptiles. I believe all pets are an extension of their humans and deeply loved by them. It is our job to provide that same level of care for them while their humans are away.

Karen services the Northwest side of Tucson, including Dove Mountain, Continental Ranch and Gladden Farms

Sue Buchanan

Hi, my name is Sue and I’ve enjoyed working for Paws n’ Critters for the past six years. I am the Tucson Leader for Paws n’ Critters and I help with consultations and other key tasks as needed. I have enjoyed taking care of dogs, cats, fish, birds and chickens during those years.

Dogs have always been a big part of my life. Mostly Labradors and Welsh Corgis. During my employment at Banner UMC, I was instrumental in the formation of the security dog program.

I was in insurance claims and a caregiver for over twenty years. I’ve enjoyed my time with Paws n’ Critters and look forward to many more years of taking care of your furry kids.

Sue provides boarding services in her home.

Pamela Glantz

My name is Pam! I have been in Tucson for about 9 years. I am originally from the East Coast. I have always loved animals and have worked with shelters here in Tucson & back East for many years.

I had been employed and am now volunteering at a well known shelter in town as a feline behavior specialist & adoption counselor.

I love all animals & I would love to come & take care of any & all of your animal needs.

Pam services the mid-town and University of Arizona areas.

Bridget Anderson

Hi, I'm Bridget and I live on an acre and a half of desert on the northeast side of Tucson. My husband and I have raised a large family of 8 children (only one left at home) . We enjoyed the numerous pets we've had over the years - including rabbits, dogs, cats, mice, chickens and even ferrets. I feel pets are such a wonderful experience to teach children responsibility, and of course they have provided so many family memories. They filled our family life with warmth and often humor, and sometimes challenges.
I love being active and outside, and enjoy keeping in shape with our Labrador/Australian Shepherd mix "Echo" by taking long walks around our neighborhood in the Tanque Verde Valley.

Raising a large family has given me many different experiences involving reliability in daily tasks, as well as dealing with the unexpected! I'm looking forward to meeting new people and helping out with their beloved pets.

Bridget services the East Side of Tucson.