Checklist & Policies

• Food - Please provide enough food to last for the duration of your absence. If you have a pet that needs live food, I can arrange to get live food at an additional cost.
• Veterinarian's name, address, and phone number, just in case your pet needs to go to the vet (routine or emergency), please sign a “permission form” for Paws n’ Critters to take your pet to the vet.
• Proof of vaccinations and well-check. Your agreement will indicate what vaccinations are currently needed, as the protocol changes periodically to add additional vaccinations.
• Have a contact in the neighborhood or local area that can be reached in the case of an emergency and exchange the names of Paws n’ Critters with them, so we not only have theirs, they have ours in case they need to get a hold of us.
• Specific directions, which we will go over together on your pet's needs, quirks, anxieties, or particulars, as well as what you are wanting done at your home while you are gone.
• Itinerary and contact number for where you are going and several numbers of how to reach you (where you are staying as well as your cells).
• Emergency Contact Sheet.
• Medications, how to administer, how often, what the medication is for, and what to look out for. The need to know if the medication needs to be administered precisely at a certain time or a time frame is important. Please make sure before you leave that you have enough to last while you are gone, and have extra in case your trip is delayed.
• First Aid Kit (we always have one with us if you don’t have one).
• Two working keys.
• Service Agreement with Paws n’ Critters.

AND if you are going to be leaving your pet at a sitter’s home, you will need:

• The above checklist and Service Agreement with Paws n’ Critters.
• Food/Medications
• Crate (if crated or puppies)
• Bedding
• Toys
• Snacks (no rawhides please)
• Anything else to make your pet feel comfortable.

Policies

Please take the time to read this section of our policies and procedures.

Consultation

After phone contact, we will schedule a complimentary 30-minute consultation in your home. At this time, we will get acquainted with your pets and go through the pet/home care routine.

All forms will be sent to you via email prior to the consultation after initial phone contact. The information on the forms will include:

• Specific care of your pets and home.
• Veterinarian contact information and medical arrangements.
• Your travel contact information and destination (itinerary).
• Service Agreement
• Emergency Contact Sheet
• Must have 2 working keys (if we are provided 1 working key, there will be a $5.00 key charge to get a backup copy).

Quantity of Pets

We reserve the right to charge extra for any household that has more than 4 pets in the household. The amount is determined based on the type of pets and the nature of the care needed, and will be determined on a case-by-case basis.

In some cases, we may need to do a “meet and greet” for an on-site assessment of the care and routine before we do a formal consultation. If this is the case, you will be given an approximate amount based on the information given on the phone. The final amount will be determined after the on-site assessment has been completed.

Frequency of Visits

It is our policy to conduct no less than one visit per day for all cats. If you have kittens, we recommend at the minimum two visits daily. Pets that are on insulin injections usually require a minimum of 2 visits per day because the injections need to be administered 12 hours apart.

If you have dogs, it is vet recommended having a minimum of three (3) visits daily to reduce the chances of urinary tract infections (UTI) or other problems, unless you have a doggie door where they can come and go as they please to eliminate.

This is our best practices policy; if you are wanting the frequency of visits to be different, please discuss this on the phone or at the consultation.

Boarding

All boarding reservations start when your pet(s) are dropped off. If they spend the night, a full charge is incurred. Check-out time is no later than 12:00 pm noon (please coordinate this directly with your sitter).

All new boarding customers are required to put down a 1/3 non-refundable deposit to secure their dates of service. Established customers may be required to put down a deposit to hold dates at the discretion of Paws n' Critters.

Dog Walking

If multiple dogs are required to be walked at one time, we reserve the right, based on size or disposition of any breed, to charge for an additional walker, should the need arise. This will be determined at the consultation.

Overnight/Extended Day Services

We offer overnight two types of overnight services, the 11-hour and 16-hour service. The 11-hour service is typically from 8pm–7am in the morning. In the 16-hour service, the sitter stays in your home for the duration of your trip away, and they are able to come and go for up to 8 hours per day.

Please note, we do not prorate this service. If you book services and the sitter stays during the day and does not spend the night, there is no prorate; that is considered Extended Day.

New customers may be required to put down a non-refundable deposit of 1/3 to hold their dates of service. Established customers may be required to put down a deposit to hold dates at the discretion of Paws n' Critters.

If more than 2 dogs require walking, there will be an additional charge for a dog walker to assist.

Payment for Services

Checks, cash, and credit cards are accepted via PayPal. PayPal offers a secure method for our clients to pay for Paws n’ Critters services.

All payments must be paid in full or at time of service.

PLEASE NOTE: All customers paying via credit card and credit card through PayPal will incur a 3% processing fee.

PayPal will accept all major credit cards and online bank payments.

If you are paying via regular bill-pay through your bank (aside from Chase Quick Pay), you need to process the payment 5 business days before services start.

Please go to “How to Pay”